The War on Passive Aggression
Today I did something that I have never done before.
I called a company to register a complaint about a product. As I listened to the pleasant please-hold music I thought of all the reasons that I should hang up. I would sound rude. I would sound ignorant. It was unnecessary. They might get mad at me. I could just return the pants and pay all that shipping and complain about the company to all my friends instead.
But I stayed on the line and I spoke to the nice woman on the line about why the pants I'd spent a gajillion dollars on were wholly unsatisfactory in quality and fit - even after having exchanged a small for a medium. The mediums sucked too, and that time around I noticed other problems too. I was very polite and she was very polite and in the end I got my shipping costs refunded for both pairs.
Surprise surprise, it was painless, if a little awkward at first.
Sarah 1, passive aggression 0.
This totally falls under New Year's Resolution #1. I was on the phone last night with Miss Helen and we were recounting numerous embarrassing incidents wherein we were called out for PA behavior and when I'd laid it out like that all in a line of words several minutes long, these stupid little incidents with people I care about that could have so easily been prevented, I kinda shook my head and resolved again to get better about it.
So I am.